Job Vacancy for Spa Host/Hostess at thermae eleven in Calgary, AB

thermae eleven is currently accepting applications for the position of Spa Host/Hostess in the Calgary area. The job type available for this position is Full-time.

We are looking for candidates who possess proficient skills and have a minimum of beginners/seniors in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.

thermae eleven operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.

Job Information

Company:	thermae eleven
Position:	Spa Host/Hostess
City:	Calgary, AB
Province:	AB
Education:	Confidential
Salary:	CAD 24 per Hour
Employment Type:	Full-time

Job Description

Why thermae eleven?

thermae eleven is Calgary’s first outdoor-only boutique hydrotherapy spa, designed for intentional pause and reconnection. We curate elevated wellness experiences that honour balance, nature, and simplicity. Every detail—from our rituals to our retail offerings—reflects a deep respect for quality, craftsmanship, and calm.

As a Lead Host, you will be the heartbeat of our guest journey, setting the tone for both clients and colleagues from the moment the doors open.

Role Snapshot

You carry the full toolkit of an outstanding Host plus an elevated layer of leadership. You troubleshoot on the fly, keep the hydro-thermal circuit humming, mentor teammates, and make every guest feel personally cared for—all while maintaining the calm, refined atmosphere that defines thermae eleven.

Key Responsibilities

Operational Oversight

• Monitor pool, sauna, steam, and cold-plunge systems during circuit sessions; adjust temps & timers in line with AHS standards.
• Assist the Spa Manager with day-of staff allocations, task delegation, and break compliance.
• Run opening/closing checklists; verify cleanliness and ambience before the first booking.

Guest Experience

• Provide a warm, anticipatory welcome; manage check-ins, waivers, and locker assignments on the booking platform.
• Resolve questions, service recovery, and special request logistics with poise and empathy.
• Maintain an immaculate, soothing reception area that reflects our Japandi-inspired design ethos.

Team Leadership

• Act as first point of contact for Hosts during shift; model best-in-class service standards.
• Foster open communication, respect, and continuous feedback within the team.
• Ensure colleagues stay on schedule for breaks and shift end.

Retail & Revenue

• Conduct retail and supply inventory; restock and merchandise displays.
• Educate guests on product benefits, driving informed purchases that support their at-home wellness routine.

Administration

• Process payments accurately and securely.
• Log daily water-chemistry, incident, and maintenance reports per spa SOP.
• Escalate facilities or guest issues promptly to the Spa Manager.

Housekeeping Support

• Step in with light cleaning, laundry, dish-washing, and circuit reset to keep operations seamless during peak flow.

What You Bring

• Passion for wellness—you stay current on spa and hydrotherapy best practices.
• 2+ years’ hospitality or spa/fitness front-of-house experience with proven guest-service excellence.
• Natural leadership—firm yet supportive, able to guide peers in a calm, organized manner.
• Detail devotion—from water-temp readouts to folded robes; nothing escapes your eye.
• Problem-solving agility and clear communication in person, by phone, and over email.
• Flexibility to work early mornings, weekends, and statutory holidays as business demands.
• Current Standard First Aid & CPR (or willingness to obtain) preferred.

Perks & Benefits

• Compensation: From $24 per hour (commensurate with experience)
• Employment Type: Full-time, Permanent & Part-time, Permanent
• Schedule: 8-hour shifts • Evenings • Every weekend • Rotating night shifts
• Perks: Staff access to hydrotherapy circuit • Wellness stipend • On-site parking • Retail discounts
• Culture: Opportunity for growth while working in a serene, values-driven workplace where your voice matters

Send your résumé and a brief note on why thermae eleven inspires you to hello@thermaeeleven.com.

Job Types: Full-time, Part-time, Permanent

Expected hours: 16 – 40 per week

Benefits:

• Company events
• Paid time off
• Store discount

Work Location: In person

Requirements

• Relevant formal education
• Work experience in the related field
• Quick learning ability
• Commitment to the task

Company Address

Province	AB
City	Calgary
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