Job Vacancy for Front Office Manager at Rawley Resort, Spa & Marina in Port Severn, ON

Company Rawley Resort, Spa & Marina is offering job opportunities for the position of Front Office Manager in the Port Severn area. The job type available is Full-time.

We are looking for candidates who possess skills with beginners/seniors experience. We value honesty, discipline, and responsibility in our employees.

Rawley Resort, Spa & Marina operates in the (according to the company) industry. If you are interested in applying to this company, please proceed with your application.

Job Information

Company:	Rawley Resort, Spa & Marina
Position:	Front Office Manager
City:	Port Severn, ON
Province:	ON
Education:	Confidential
Salary:	CAD 52.000 - CAD 55.000 per Month
Employment Type:	Full-time

Job Description

Company Overview

Rawley Resort, Spa & Marina is a luxurious, intimate, and personal boutique resort offering superb dining, a full-service spa, and beautifully-appointed suites. Located just off Hwy 400, it is the perfect destination for a weekend getaway, featuring 22 accommodations on the shores of the historic Trent Severn Waterway.

Summary

We are seeking a dedicated Front Office Manager to oversee the front desk operations at our boutique resort in Port Severn. This role is vital in ensuring exceptional guest experiences and maintaining the high standards of our establishment.

Responsibilities

• Manage daily front desk operations to ensure smooth and efficient service.
• Manage daily dock reservations to ensure smooth and efficient service.
• Lead and train front desk staff to deliver outstanding guest service.
• Lead and train night audit staff to ensure daily role over and overnight operations are smooth.
• Oversee guest check-in and check-out processes, ensuring accuracy and professionalism.
• Handle guest inquiries, complaints, and special requests with tact and efficiency.
• Coordinate with housekeeping and maintenance teams to ensure room readiness.
• Maintain accurate records of reservations, billing, and guest preferences.
• Implement policies that enhance guest satisfaction and operational efficiency.
• Promote a welcoming atmosphere that reflects the brand of Rawley.

Qualifications

• Proven experience in hotel management or hospitality management roles.
• Strong leadership skills with the ability to motivate staff.
• Excellent communication skills.
• Exceptional customer service skills with a professional demeanor.
• Knowledge of front desk Opera software and multi-line phone systems.
• Knowledge of restaurant reservation software.
• Knowledge of spa reservation software.
• Knowledge of staff scheduling systems.
• Ability to handle guest complaints diplomatically.
• Previous experience in resort settings preferred.

Call-To-Action

‘Join our team at Rawley and help craft unforgettable experiences for our guests. If you are passionate about hospitality excellence and leading a dynamic team, we want to hear from you’

Job Types: Full-time, Permanent

Pay: $52,00.00-$55,00.00 per year

Benefits:

• Company events
• Dental care
• Discounted or free food
• Extended health care
• Flexible schedule
• On-site gym
• On-site parking
• Store discount
• Vision care

Ability to commute/relocate:

• Port Severn, ON: reliably commute or plan to relocate before starting work (required)

Experience:

• Hotel management: 3 years (preferred)

Work Location: In person

Requirements

• Relevant certification or license (if applicable)
• Good problem-solving skills
• Multitasking ability
• Minimum education of a diploma or equivalent

Company Address

Province	ON
City	Port Severn
Google Map	Google Map