Job Vacancy for Customer Service Professional at ATS Traffic Ltd. in Edmonton, AB

Location: Edmonton, AB.

About ATS Traffic

ATS Traffic is a family-owned business that has been getting people home safely since 1966. We provide traffic control, on-street services and signage products and services across Canada, currently operating out of offices in Edmonton, Calgary, Regina, Saskatoon, Langley, Kamloops, Brandon, Winnipeg, and Mississauga.

As the successful candidate you will demonstrate the ATS Traffic Core Values at work every day:

• Do What’s Right
• Our People Matter
• Trust Through Teamwork
• Striving for Excellence

About the Position

ATS Traffic is currently looking for a Customer Service Professional (CSP) to join our in Edmonton, Alberta for the 2026 season. This is an excellent opportunity for anyone with hospitality, customer service and/or sales background looking for their first experience working within a professional setting or someone eager to learn new skill’s

This position is the first point of contact for customers looking to rent or purchase equipment from ATS. The CSP will handle inquiries for quotes, rentals, deliveries and pick-ups. CSP will handle customer concerns as well as taking orders via phone, email and walk-in.

Our ideal candidate is a positive team player with superior time management skills. They will utilize their analytical and mathematical skills to serve our customers in a prompt and professional manner. Are you organized, resourceful and comfortable making decisions? Are you a natural problem-solver who thrives working in a fast-paced work environment? If this sounds like you, submit your application today

Responsibilities

• Data Entry: accurately processing quotes, orders, jobs and tickets for varies systems
• Answer and direct all incoming calls, greet walk-in customers
• Handle inquiries for quotes, orders, deliveries and pick-ups, as well as customer concerns
• Build and maintain customer relationships
• Ability to determine customer needs and opportunities for sales
• Provide prompt response to customers regarding products, pricing and availability
• Demonstrate superior time management, organizational, multi-tasking and prioritization skills day to day

Qualifications

• Approximately 2 years’ experience in customer service and/or sales
• Previous experience working in the traffic control/construction industry is preferred but will take other experience into consideration
• Proficient computer literacy with Microsoft Office 365: Word, Excel, and Outlook are required.
• Strong verbal and written communication skills are required
• Strong organizational and planning capabilities
• Excellent time management
• Strong customer service focus
• Self – motivated
• Strong sense of team and collaboration
• Excellent interpersonal skills
• Attention to details and accuracy
• Positive and professional attitude
• Ability to work both independently and as part of a high-functioning team
• Use of discretion, confidentiality, and integrity
• Preference will be given to candidates with prior SalesPad or TCR experience.

Why Choose ATS Traffic?

We have always been a family-owned business. When you join ATS, you aren’t just a number: people remember your name and treat you like one of the family You’ll be working with a team you can trust, and you’ll be excited to come in on Monday morning.

Other perks include:

• Health and Dental benefits
• Health Spending Account after one year of employment
• Competitive Wages
• Advancement Opportunities

Do you have a good attitude? Are you unafraid to speak up and tell us what you think? Do you work for a higher purpose? Do you do whatever it takes to get the job done? If this sounds like you, we think you’d be a great fit at ATS Traffic – apply today

We thank all applicants for their interest, however only selected candidates will be contacted.

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