Job Vacancy for Bilingual Claims Service Representative at Wawanesa in Montréal, QC
Wawanesa is currently accepting applications for the position of Bilingual Claims Service Representative in the Montréal area. The job type available for this position is Full-time.
We are looking for candidates who possess proficient skills and have a minimum of beginners/seniors in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.
Wawanesa operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.
Job Information
| Company: | Wawanesa |
| Position: | Bilingual Claims Service Representative |
| City: | Montréal, QC |
| Province: | QC |
| Education: | Confidential |
| Salary: | CAD 43.000 - CAD 55.000 per Month |
| Employment Type: | Full-time |
Job Description
Date: Jan 29, 2026
Dartmouth, NS (Hybrid), CA
Moncton, NB (Hybrid), CA
Ottawa, ON (Hybrid), CA
Company: Wawanesa Insurance
Working Business Language: Bilingual in French and English. This role requires regular interaction with customers in Canada where the business languages utilized are both English and French. As such, the successful candidate must be fully proficient in English and French.
At Wawanesa, we offer a hybrid work environment that offers flexibility to our employees in balancing in-office (2 days per week OR 15 hours per week in a Wawanesa office) and remote work. You may work from any of the following locations: Ottawa, ON; Montreal, QC; Moncton, NB; Dartmouth; NS.
- Provide direction and support to our members and stakeholders throughout the claims process, by providing exceptional service delivered with empathy.
- Ensure timely and proactive communication, through voice to voice, digital and written correspondence, ensuring that all inquiries are effectively dealt with in a timely and professional manner.
- Within a limited scope, adjust claim in a proactive manner.
- Within a limited scope, interpret policy wordings, determine policy coverage, and communicate coveragedecisions to members.
- Evaluate relevant information from sources such as appraisers, third party adjusters, contractors, and repair facilities to quantify losses.
- Within a limited scope, evaluate losses to determine liability.
- Coordinate services with vendors such as: appraisers, rental companies, repair facilities and other business partners inside and outside the organization.
- Maintain an effective and current diary system and document claim file activities in accordance with established procedures.
- Perform other duties as assigned.
- Exceptional customer service skills demonstrating empathy and concern for member satisfaction.
- 2-3 years of customer service experience.
- Bilingualism in French and English.
- Able to handle large call volumes on a daily basis, within a call center environment.
- Good investigative and analytical skills. Detail oriented with a high degree of accuracy regarding data entry.
- Excellent communication skills; listening, written, and spoken.
- Good time management and organizational skills with the ability to prioritize and multi-task in a fast paced, changing environment.
- Typing proficiency of 40–50 words per minute with a high level of accuracy while handling customer interactions.
- Proficient in Microsoft Office Suite & MS Teams.
At Wawanesa, we are committed to Diversity, Equity, Inclusion and Belonging (DEIB) and believe that our strength lies in the diversity of our people – this is supported by having a representative workforce.
Requirements
- Good physical and mental health
- Minimum age of 18 years
- Discipline and punctuality
- Honesty and high responsibility
- Good personality
- High motivation to work and learn
- Additional requirements can be viewed in the job application form
Company Address
| Province | QC |
| City | Montréal |
| Google Map | Google Map |
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