Job Vacancy for Retention Agent at Neilson Financial Services in Toronto, ON

Neilson Financial Services is currently accepting applications for the position of Retention Agent in the Toronto area. The job type available for this position is Full-time.

We are looking for candidates who possess proficient skills and have a minimum of beginners/seniors in the respective field. In addition to technical expertise, we highly value traits such as honesty, discipline, and a strong sense of responsibility in our prospective employees.

Neilson Financial Services operates within the (according to the company) industry. If you are interested in applying for this position and joining our esteemed organization, we encourage you to submit your application promptly.

Job Information

Company:	Neilson Financial Services
Position:	Retention Agent
City:	Toronto, ON
Province:	ON
Education:	Confidential
Salary:	CAD 36.000 - CAD 60.000 per Month
Employment Type:	Full-time

Job Description

We are hiring a Retention Agent to build customer loyalty and reduce churn. You will manage customer accounts, resolve issues, and propose tailored solutions to retain subscribers.

Responsibilities: contact at-risk customers, analyze account data, negotiate retention offers, document interactions, and collaborate with sales and support teams to improve retention strategies.

Requirements: 1+ year in customer service or retention, strong communication and negotiation skills, data-driven mindset, CRM experience, problem-solving ability, and fluent English. Competitive salary and growth opportunities.

Other Job Benefits

• Employee wellness programs
• Inclusive work environment
• Attractive annual bonus

Requirements

• Ability to work in a team
• Experience in similar projects
• Time management skills
• Deep understanding of the related industry

Company Address

Province	ON
City	Toronto
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